Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactdreamsinknots@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contactdreamsinknots@gmail.com.
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
If you received a damaged item, please email us a clear photo of the damage along with your order number to contactdreamsinknots@gmail.com . Once we review and verify the issue, we will let you know whether the return or refund is approved. If approved, a refund will be issued to your original payment method within 10 business days.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.
If you are not satisfied with your product and would like a refund, you will need to send the item back to us at our return address. You are responsible for the return shipping cost. Once we receive and inspect the item, and the return is approved, you will receive a 50% refund of the product price.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at contactdreamsinknots@gmail.com
Dreams in Knots Cancellation Policy:
At Dreams in Knots, each item is carefully handmade with love and attention to detail. Because of this, once your order has entered the processing stage, it cannot be canceled or modified. Production begins shortly after the order is placed to ensure timely delivery and maintain the quality of our handcrafted products. We kindly ask customers to review their order details carefully before completing checkout, and we truly appreciate your understanding and support of our handmade process.